Nubo refund policy

Last updated: September 2026

Cancellations

Customer cancellations are not allowed once an order is placed.

When Nubo reviews a refund

A no-show after payment is not eligible for a refund, including when an order was prepared before an automatic cancellation. We review refunds when Nubo failed to prepare the order or an outlet closed unexpectedly.

How to report an issue

Report a quality issue within two hours of pickup and contact hello@eatnubo.com with your order details. We require explicit customer confirmation before processing a refund; an ambiguous message is not confirmation.

Related policies

See the Terms of Service and FAQ. Approved refunds are returned through the payment route where possible, subject to provider processing times.